Pricing
Business Communication Plans
Published per-user rates for Essentials, Professional, and Call Centers. CrystalQore is included in the seat. Enterprise is quoted.
Prices are per user, per month. Annual and 3-year use the same rate card.
Professional
Team collaboration, recording, AI meetings — most popular
Minimum 3 seats
Call Centers
Queues, wallboard, supervisor tools, quality management
Minimum 10 seats
Enterprise
Dedicated PBX, compliance, SLA, volume pricing — contact sales
Minimum 25 seats
What's included
Highlighting Professional
| Included (ships today) | Essentials | Professional | Call Centers | Enterprise |
|---|---|---|---|---|
| Shared SMS inboxes & assignment | — | Yes | Yes | Yes |
| Personal SMS templates (your own) | Yes | Yes | Yes | Yes |
| Company SMS templates (share with team) | — | Yes | Yes | Yes |
| SMS bulk lists & campaigns | — | — | Yes | Yes |
| Contact sharing & company groups | — | Yes | Yes | Yes |
| Contact custom fields | — | Yes | Yes | Yes |
| Contact bulk operations | — | Yes | Yes | Yes |
| Note folders & tags | Yes | Yes | Yes | Yes |
| Calendar free/busy sharing | Yes | Yes | Yes | Yes |
| Meeting cloud recording | — | Yes | Yes | Yes |
| Outbound fax | — | Yes | Yes | Yes |
| — | Yes | Yes | Yes | |
| Wallboard | — | — | Yes | Yes |
| Agent panel | — | — | Yes | Yes |
| Quality reviews | — | — | Yes | Yes |
| AI voice agents | — | — | Yes | Yes |
| REST API and webhooksREST API, SSO, and audit require every licensed seat to be Professional or higher (a mixed Essentials+Pro tenant does not get API). | — | Yes | Yes | Yes |
Essentials covers personal use: chat, 1:1 SMS, personal templates, your own contacts/notes/calendar, and meetings (40 minutes / 25 people / 1 host). Team sharing, email, fax, and meeting recording start at Professional. Wallboard, agent tools, and bulk SMS start at Call Centers.
How billing works
Month-to-month, annual (20% off), and the 3-year promo rate are the term options. Annual and 3-year share the same rate card. CrystalQore is not licensed separately.
There is no free trial and no free tier. You can add or upgrade seats anytime; removals and downgrades take effect at renewal. Enterprise is quoted for dedicated PBX, compliance, SLA, and volume.
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FAQ
Pricing FAQ
No. CrystalQore is included in the seat. It is not sold as a separate license on Essentials, Professional, Call Centers, or Enterprise.
Ready to choose a published plan?
Map voice, SMS, fax, and collaboration requirements with a team that answers - then launch with guided onboarding.